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Refund PolicyRefund Policy
Merock Agency · Refund Policy

Refund Policy

Refunds and cancellations depend on the service purchased, its provisioning status and the applicable supplier conditions. Contact support promptly if there is an order proble

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Customer information

Cancellation and Refund Information

Choose the service or information that meets your needs.

These published terms are provided for information. For questions about your account or an order, please contact Merock Agency.

Read the Full Refund Policy

Refunds and cancellations depend on the service purchased, its provisioning status and the applicable supplier conditions. Contact support promptly if there is an order problem.

What you can expect
  • Contact support with your order number
  • Do not share passwords or private authorisation codes by email
  • Ask for a written explanation of the applicable service terms
Domain registration

New domain registration fees may become non-refundable once a registry accepts the registration. Rules vary by extension and supplier, so eligibility must be assessed case by case.

Hosting and other services

Any refund for hosting, website design or software work depends on the agreed terms and work already completed.

Important review

This is draft guidance and must be replaced with your actual business refund rules before accepting orders.

Need a clear quote for your requirements? Contact our team to discuss the scope, timeline and total cost before ordering.